Hi Shelley, Found your website and love it! Finally, an Estethician that can help other Esties. I just purchased 3 of the Skin Scrubbers. Thank you Cheryl in Temecula California
I’m a recent Esthetician graduate in the process of opening a little side business within my own home. I met you last spring when you came in to do a demo at my school, Marinello in Santa Clara. I just wanted to say that you were very inspiring and part of the reason why I wanted to open my own business... So thank you!
OMG! That video on your home page about "asking your client to come back or buy a series" was spot on. I felt like you had seen my lack of finesse with asking my clients to come back. I think my treatments are great however, I sometimes feel like I am apologizing for my prices.
I have been looking for this kind of information for over a year now. How to approach my clients and exude the confidence I know I should have when performing treatments and services. I also believe this is part of what is holding me back with my business. I haven't gotten through your entire site yet but I hope there is something out there about networking and getting clients into the studio.
This is not something I usually do, however I felt compelled to let you know you have done the esthetics community a great service!
WOW....I just read your November "Let's Chat" and a few responses....YOU ARE AMAZING!!! We think so much alike, however, every now and then I fall prey to negative thoughts...and I do exactly like you suggest, act like it is so..."See only that which you want to happen." You have an amazing way of saying it to your customers without making them feel like a failure, you give them exactly what they should do to pick themselves up and make it happen.
You are so Positive...that is why you draw so many people to you! Thanks for the Nov. post...it helped me...A LOT! Louise in Calif.
I enjoyed working with you. I knew by looking through your website and watching your videos that you were the type of person I could really learn something from and I was right. You're fabulous! I'm looking forward to connecting again with you in the future.
Thanks again for your time yesterday....Alisha in Roseville Ca.
Hi Shelley, I just started watching your videos on YouTube and love them. I run my spa business part-time out of my home (I'm a gov't employee by day...LOL). One day I plan to do esthetics full time. Your videos have given me inspiration to learn more and seek more knowledge about new treatments for my clients. Working alone can be very isolating, but I truly love what I do for my clients and want to offer them only the best. I will continue to view your YouTube videos and explore your website. Nikki from Maryland
Shelley, I just wanted to thank you for all that you do for our industry and all Aestheticians. Reading the various information you have on your web site was an inspiration for me when I needed it. Thank you and God bless you! Brenda from Arizona
Hi Shelley! First let me say I really enjoy your website.It inspires me,and I just cant wait to graduate!Thank You for putting such vital information out there, and making it seem like you are doing it just for me. Jessica
Hi Shelley...It's been awhile since we've spoke, but I just wanted to update you on what is going on with my business since I purchased the FSD & CTL from you last year. I had a good jump start that paid for my equipment in full within just under 60 days which blew me away! Since then my business slowed down considerably and I blame only myself for allowing it to happen; however, I seemed to stay fairly consistent with my numbers every month until summer time. Well, after a couple of weeks beating my head against the wall (not really) I happened across one of your newsletters that talked about the Law of Attraction. My husband & I have many books on the subject: The Law of Attraction, The Secret, The Power of Positve Thinking, etc. So, after reading the success stories from your website with Groupon & Living Social it stirred me enough to start acting & believing upon my success!
I just recently launched a Living Social promotion and did really well for my area selling over 120 vouchers. My schedule is FULL now where before I was going 1-2 weeks without seeing hardly any clients. This boosted my confidence and has allowed me to come back full circle. I firmly believe that because I changed my attitude towards my business, visualized the clients I wanted to attract, and I belived and acted upon the fact that I am (we all are) created to live an abundant rewarding FULL life, & verbally & physically showed my gratitude for it, my business is booming now! So much that I am believing for a opportunity in the near future to upgrade my Radiancy Equipment.
As you know I currently have the FSD & the CTL and would like more information about the Duet or the Skin Station for hair removal. I need some guidance as to whether I need to go for the all in one or start w/ addition of just hair removal.
Thank you for you time & inspiration to all of us Esty's out here! Hope to hear from you soon. Christy
You should be getting a call from a friend of mine who is having a hard time getting her machines from other companies. I told her about my experience with you and your company so she is excited. I have a big mouth and know a lot of people, I always share good work experiences with others so i can promote you. You deserve it.
I am just starting out in Esthetics and you are such an inspiration. I hope to be able to meet you one day in person. Thanks for all of the advice on your website and the forum.
Hello Shelley....I just wanted to say Hello and Congrats on the write up in SKIN INC ....you looked great. You are doing so many great things for our industry. So, from one hard working Esthetician to another....Congratulations on your success and Thank you for educating us and 'paying it forward' !!!!
I found Shelley online while researching Dermafiles.All I can say is I am so grateful for meeting this wonderful and kind Esthetician!Shelley and I immediately clicked, and we started talking skin care and business.After discussing my business needs and concerns, Shelley spoke to me about LHE technology.I was intrigued, and later that week drove to Foster City to receive a treatment.I was instantly sold on the product. I then went home and researched Radiancy, and I knew Radiancy would be a positive addition to my business. There was one caveat though—money.Shelley then told me about her “Jump Start Day.” “Jump Start Days” are a day where Shelley comes in and gives treatments to my clients, and gives them the opportunity to purchase a series of Radiancy treatments at a special price.Well, my “Jump Start Day” was a great success! The majority of my clients signed up for the treatments, and Shelley overnighted me my new LHE machine!Radiancy has been the BEST investment I have ever made in my business.I use Eminence Organic Skin Care, and I feel Radiancy is a perfect compliment to fighting acne, aging, and pigmentation, while using a natural organic skin care regime.My clients have been very satisfied with their results, and have been referring their friends and family.I had my best month of business since partnering with Radiancy—I made over $12,000.00 last month!Now, I would say I’m one happy Esthetician!Thank you Shelley, and thank you Radiancy for making such a phenomenal product!
Thank-you so much for the hands on class yesterday. I really feel good about this equipment & look forward to the change it will bring not only to my clients but to my business. Thank-you for being you,you're such a pleasure to be around & I love how much I've learned from you. Keep motivating us, you are a blessing!
Marie C. purchased the FSD and the CTL (Rohnert Park, Ca.)
Thank you so much for a wonderful hour today! The facial was awesome and I could not wait to get home and tell my mom and family about it. My mom said my skin looked amazing. Your a wonderful person whose opinion I hold in high regard. I feel very comfortable asking you questions and for your knowledge. Your a "real" person. Thank you so much and wish me luck.
Best and warm regards,
Michelle S (San Jose Ca.)
Michelle stopped by for a demo of the Freshen Up facial and ended up purchasing the Ultrasonic Spatula and the Dermafile. She's just getting her business started, so these two effective tools were perfect for her budget.
Dear Shelley, You infused me with your positive energy and you saved my business!! Flying out to see you and purchasing the Pulsestar was the best thing I could have done for myself. The results from this equipment are amazing! I am now busier than I have been in years and my clients are really excited about the results they're getting from the treatment. I was very happy with your training and knowledge. It helped me get up and running immediately. I'm so glad we met!
Ellie M. Albuquerque New Mexico
Ellie purchased a Microcurrent/LED machine in November of 2008, when the economy was down. She is proof that with quality equipment and a positive attitude, the clients and the money will come!
Thanks, Shelley! As always, your response to help me is super fast and efficient! I know what a busy lady you are, and I ALWAYS appreciate your time (and advice) for me.
Thank you for your enthusiastic assistance, and excellent customer service in the purchase of the MicroLite microcurrent unit. It was so comforting to me to have someone with your professionalism, knowledge, and experience using the machine, guide me through the process.
As with any new service, there are always numerous questions. I appreciate your quick response and willingness to help me work through the learning curve.
I received many compliments from my clients regarding your sincere and honest, answers to their questions about the benefits of microcurrent, and have scheduled several series appointments as a result.
I would recommend you to anyone that wants to purchase aesthetic equipment, and sees the value of good customer service.
Sincerely Yours, Lana's Esthetic's San Mateo California
Shortly after Lana purchased the MicroLite I did demos on her clients at her Open House.
Dear Shelley, The Celluderm PulseStar machine is fantastic. Thank you very much for your promptness in getting it and training me. It has been only two weeks and my clients are already seeing results. It was the best decision I have made to help my business grow.
Thanks again, Tatiana Burlingame, California
Tatiana purchased the Celluderm Pulsestar and I did demonstrations at her open house.
Lina Jacobson here; I've been an esthetician for 14 years. As our knowledge of skincare has evolved, devices have evolved as well. I have two devices that Shelley Hancock has brought to my attention. Radiancy's Facial Skincare Device and the Ultrasonic Spatula.
Okay, that might sound like something too good to be true. Seldom does reality meet our expectations, in this case they were not only met, but exceeded. This was my experience. An esthetician friend that had also purchased, from Shelley, the Ultra Sonic Spatula, came in to try my Pulsed Light machine. I invited a client that has just completed 3 out of 5 IPL's from a local Physician as our test case. Always great to have the comparison. My client said that the Radiancy Pulsed Light treatment was even better than the IPL treatment because it was not as painful. He called the next to say that he felt he had had a firming treatment!
The UltraSonic device is such a great alternative to microdermabrasion! Wonderful results, and the ease of extactions was notable. Flip the Spatula over and you have product penetration!
So yeah! Kudos to Shelley, Radiancy and UltraSonic Spatula company for providing devices to bring skincare into the 21st century!
Lina lives in Idaho and seems very happy with both of her purchases!!
"I have had the pleasure of a professional affiliation with Shelley since 1996. I lost touch after leaving the west coast in 1999. Fast forward to 2008, I was researching training programs for esthetic equipment on the internet and came across her site. Imagine my surprise that it was Shelley! She helped me navigate through the confusing maze of product equipment and make an intelligent decision and sound investment for my business. She is truly genuine with an abundance of professional integrity and sincerely wants to help esthetician's succeed!"
Jennifer now lives and works in Florida and has purchased several pieces of equipment from me.
