Frequently Asked Questions

SHIPPING & RETURNS QUESTIONS:

Yes, all QÚL Beauty products are formulated, packaged, and shipped in California.

Yes. Shipping charges are: $15 for items between $0-$100, $20 for items between $101-$300, and $25 for items over $300

All of our items – equipment and product – are shipped separately. So you will receive equipment and product separately. As well, each piece of equipment is shipped from a separate vendor, so each piece of equipment will arrive separately.

Shelley Hancock Consulting does not accept any returns on Equipment purchases. We do have a 30 Day Money Back Guarantee for all of our QÚL Skincare Products. To start a return, please email [email protected]

GENERAL QUESTIONS:

No, order as much or as little as you like

PRODUCT QUESTIONS:

No, we recommend not using hydroquinone when pregnant (which is an ingredient in the TCA Depigmentation Mask)

Please see our TCA Mask product protocol HERE

Please see our Enzyme Peel product protocol HERE

EQUIPMENT QUESTIONS:

Precautions Before Use RF
  1. Do not use directly over areas injected with hyaluronic acid or collagen in the last 6 months.
  2. Please keep away from the areas injected with silicone.
  3. Contraindications: pregnancy, pacemaker, broken skin.
  4. Remove earrings.
  5. Do not use over base makeup. Cleanse skin first.
  Pre-RF Treatment:  
  1. Do NOT undergo the procedure if you have a PACEMAKER, INTERNAL DEFIBRILLATOR, OR ANY ACTIVE IMPLANTED DEVICE.
  2. Do NOT undergo any skin peel or laser procedures for 2 weeks prior to the procedure.
  3. Do NOT wear any make-up, lotions, or creams on the treatment area on the day of treatment.
  4. If you have a history of cold sores, please DO let your provider know.
  5. DO hydrate well the day of and day after treatment as this will result in a more comfortable and effective treatment.
  Post-RF Treatment:
  1. DO hydrate well after treatment.
  2. DO NOT vigorously rub the skin after treatment, DO gently wash your face and continue with your usual skincare routine.
  3. Do NOT undergo laser treatments, chemical peels, waxing, the use of depilatories, or microdermabrasion for 3-4 weeks after treatment.
  4. DO wait 7 days before resuming the use of Retin-a (tretinoin), Renova, Differin, Tazorac, Ziana, Veltin, Atralin, glycolic acids or any other exfoliating agents such as a Clarisonic Brush.
  5. DO expect some possible tenderness, swelling, warmth, and redness on the treated areas for a few days to a week after treatment.
  6. DO schedule your next treatment as 2-4 treatment intervals of 1-2 weeks maximizes results.
  1. Broken skin
  2. Extreme sunburn
  3. Pregnant or nursing
  4. Metal pins and plates
  5. For external use only
  6. Pathological skin conditions
  7. Weak psycho-physical condition
  8. Not for use on or by children under 12 years old.
  9. Heartbeat regulating medication/heart complaints
  10. Pacemakers or other battery-operated and electrical implant
  11. Neurological disorders including epilepsy or multiple sclerosis
  12. Not for use on or by children between 12 and 18 years old without parental supervision
  13. Skin conditions in an active state accompanied by inflammation, weeping or soreness

Contraindications: Metal implants such as pacemakers or electronic monitoring devices

Metal implants in the mouth or jaw area

Persons diagnosed with basal cell carcinoma on the face

Pregnancy

Persons prone to seizures such as those associated with epilepsy

Persons with phlebitis or thrombosis (only if used on the body does not face)

Broken or inflamed areas of skin

CBD QUESTIONS:

CBD, short for cannabidiol is one of more than a hundred cannabinoids found in the cannabis plant. It is a naturally occurring compound found in the resinous flower of cannabis. Unlike THC, another well-known cannabinoid, CBD is non-psychoactive.

Full Spectrum CBD (hemp oil) means that an oil or product contains all the cannabinoids, compounds, minerals, fiber, flavonoids, and terpenes that are found in the whole cannabis plant in nature, rather than just CBD (cannabidiol). Unlike isolated or synthetic cannabinoids, full spectrum hemp oil holds nothing back and contains all cannabinoids (there are over 100 different cannabinoids). When the combination of multiple compounds in their natural state are used, it is referred to as the “entourage effect”, as it is theorized that the many components within the cannabis plant interact with the human body to produce a combined influence than any one of those components alone.

When applied topically to the skin, the most immediately recognizable effect is that it is rich in essential fatty acids, which assists in maintaining healthy, youthful, and glowing skin. It is also superior in helping to reduce the appearance of pore size, protecting the skin’s appearance from the damaging effects of aging and maintaining a soft, smooth and youthful look and feel.

Our skin acts as a protective barrier. The molecules in THC are too big and can not be absorbed into the bloodstream through the skin. The cannabinoids bind to receptors in our skin, muscle tissue, and nerves, but get absorbed before they could permeate through our skin into the bloodstream. THC only gets users high when it reaches our brains, something it cannot do through the surface of the skin.

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